Terms & Conditions

Room rates are quoted at time of booking, we cannot change the rate or terms once the booking has been confirmed. We reserve the right to amend prices, facilities, offers and services. Restrictions may apply.

For current rates, please contact reservations on 01297 442010 option 1.

Please Note: Weekend Rate –Half Board basis tariff only & requires a minimum stay of 2 nights / Bank holidays 3 nights.

Additional Occupancy / Children when sharing with two adults

Children under the age of 3 sleeping in a cot: £7

9 yrs and under on fold away beds £44

10 yrs and over £52

Changing mats, baby sitters and baby monitors are available on request (monitors in no way allow parents to relinquish responsibility for their children, all parents must remain on hotel property and the hotel cannot be held responsible for any failures of the listening equipment). Six o’clock Children’s supper is served daily at £12. Dinner is charged as follows:- 10-14yrs at £30, 15yrs and over at a rate of £35.

Deposits, Reservations and Cancellations For all bookings a non-refundable payment representing one night's stay is required by credit or debit card. Regretfully we must charge the full rate for bookings cancelled or amended within 28 days of your proposed arrival, (this will only be done if we are unable to re-let the room). We strongly urge you to take out appropriate cancellation insurance. All cancellations and/or any changes to your reservation must be confirmed in writing. If your reservation is made within 28 days of your arrival, you will automatically be in the cancellation period. No refunds will be given for failing to take up any component included in the price of your holiday. Your room rate will be confirmed at time of booking and we cannot change the rate or terms once the booking has been confirmed. The hotel will forward written confirmation of your booking by post or e-mail, which you should check and advise us immediately if any details are incorrect. If, due to circumstances beyond our control, we are forced to cancel your stay, we will refund your deposit in full and make every effort to find alternative accommodation for you however, we cannot be held responsible for any costs incurred by you as a result. Discounted rates and special offers are subject to availability. Occasionally it may be necessary to amend prices, facilities or services. Dining: We have two dining rooms - the Alexandra Restaurant and the Conservatory Restaurant.

Food and Drink

Only food and drink purchased from the hotel may be consumed on the premises (this excludes baby food).

Arrival & Departure

Guests may arrive at any time but rooms are made available from 2pm. On departure we request that rooms are vacated by 11am but you are welcome to use the hotel facilities for the rest of the day. To allow room for the cars of those checking in, we do ask that cars are moved from the hotel car park on check out at 11am, reception are happy to advise on local parking facilities.


Free parking, although limited is available. We are able to cater for all our guests with the use of double-parking, we do therefore require car keys are left at reception in case we need to move your car. All cars are parked at owner’s risk. To allow room for the cars of those checking in, we do ask that cars are moved from the hotel car park on check out at 11am.


On occasion weddings and other events are held at the hotel. From time to time, this may result in some public areas becoming temporarily unavailable. Wherever possible we shall endeavor to provide alternative facilities, however, we cannot offer refunds for any facilities or services that are temporarily withdrawn.

Improvements and Maintenance

From time to time improvements and essential maintenance may be necessary during your visit however, we shall endeavor to keep any noise to a minimum.

Method of Payment

We accept cash and Visa and MasterCard credit/debit cards.


Any damage caused by an individual will be charged in full. We reserve the right to debit the card given to guarantee the booking, this may also include loss of revenue due to the closure of a room following damage caused.


The whole hotel is non-smoking. All rooms are equipped with smoke detectors. Should smoking be evident in a room we reserve the right to add an additional ‘deep clean’ charge of £85. Where the room is unsuitable to be re-let to the following guest, we reserve the right to charge for any losses incurred.

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the www.hotelalexandra.co.uk website (the “Service”) operated by Alexandra Hotel & Restaurant (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.


Our Service may contain links to third-party web sites or services that are not owned or controlled by Alexandra Hotel & Restaurant.

Alexandra Hotel & Restaurant has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Alexandra Hotel & Restaurant shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Governing Law

These Terms shall be governed and construed in accordance with the laws of United Kingdom, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please call us on + 44 (0) 1297 442010

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